Shipping Information

 

Do you ship everywhere?
We ship everywhere except:
– No delivery to any Islamic country.
– No delivery to India is possible.
– No delivery to Brazil is possible.
– Delivery to Mexico at your own risk. You need to deal with customs. No refund is possible for dolls ceased by the customs.

How are shipping rates calculated?

Free worldwide shipping on orders over $200 USD.
For all orders under $200 USD there is a $19 standard shipping charge.

How long will it take for the doll to reach my home?

Once you place your order we will reach out by email to make sure that we got your doll details right. After that we will start the manufacturing process. Please allow around 10 days for manufacturing and another 10 days for shipping (it usually takes less than that, but it will depend on the doll type and the shipping destination).We will send you the tracking number of your order once it is shipped. We use Fedex and DHL so you can track your order easily.

Is the shipping discreet?
Absolutely! With any package you receive from us, we will always keep the boxes plain yet resistant. NO ONE will know what is inside except for you.

 

Should I pay for the customs duties?

● United States: No customs fees.
● Canada: Our customers will have to pay around 15% of the declared value for the customs fees. For the Canadian customers, we highly recommend you contact us personally before you place an order on our website directly. After we get your consent to proceed with the deal, we'll send you an invoice through PayPal, which will separate the shipping fee from the total price for your order. The total amount you'll have to pay for the doll will stay the same, but if we do it in this way, we won't have to declare the doll at the full amount you pay for the doll (which will happen if you place the order directly on our website), it will help save customs fees for you.
● Europe: Customs duties are taken care of by us, the customers won't have to pay any customs fees nor taxes.
● Australia, Singapore, Malaysia, New Zealand: The customers will have to pay around 15% of the declared value for the customs fees. For the Australian customers, we highly recommend you contact us personally before you place an order on our website directly. After we get your consent to proceed with the deal, we'll send you an invoice through PayPal, which will separate the shipping fee from the total price for your order. The total amount you'll have to pay for the doll will stay the same, but if we do it in this way, we won't have to declare the doll at the full amount you pay for the doll (which will happen if you place the order directly on our website), it will help save customs fees for you.
● Japan: Customs duties are taken care of by us, the customers won't have to pay any customs fees nor taxes.
● Other Countries: We highly recommend you contact us personally before you place an order on our website directly.

     

     

     

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